Customer Services l Customer Services   HOME   Customer Service Center Electricity Call Centers Spot Billing System Computerized Collection Centers E-Seva Customer Service Centers (CSC) The CSC s established to give “Single Window Solution” to the Consumers. The CSC s are inherited a challenging and difficult task to handle the both Consumers and Staff. There was a need for a complete change in attitude to an efficiency and Service focus. A new era has dawned in customer services with the functioning of the Round-the-Clock Customer Service Centre on contact no 155333. This customer service centre will function as a single-window facility where consumers can register their day-to-day grievances.  download application form New service connections Click here Meter related Complaints / requests Click here         Billing related complaints / requests Click here           Supply related complaints / requests   Click here         Disconnections & dismantlement related complaints / requests Click here           Other customer related complaints / requests Click here          Any kind of complaints like wrong billing, defective meters, failure of power supply, low voltage,   un-scheduled outages, etc. round the clock can be reported here. These complaints will be taken up by the centre till their grievances are redressed and also written confirmation is sent. Consumer Satisfaction Better customer service Reduce the Resolving time Decrease the Load on Section Office   Electricity Call Centers (ECC)   Electricity Call Centre is established with the motto of providing a round the clock service in the least possible time Complaints handled at ECC can be broadly classified into two: Supply Related. Meter Related.   Spot Billing System   The APSPDCL brings to you a new customer-friendly service: The Spot Billing System. This new service reduces the chances of the customer either getting wrong bills or receiving somebody else's / no bills at all since the meter reading is taken right in front of the customer's eyes and the bill is generated and issued on the spot. Previous readings are loaded in the device. Meter readers feed current meter reading into the device. Bills are generated, printed and issued to the consumers on the spot. ......leading to reduction in billing errors & cycle time   Computerized Collection Centers   EROs give manual receipts for payments Collection information from EROs are entered into PAA database The C C C initiative, being piloted at Guntur, aims at computerizing the entire collection process.   E-Seva   E-Seva is an AP government initiative related to collections for power, water, telephones etc. Billing data is loaded into e-Seva servers on a daily basis. Collection status is provided online through the e-Seva Website. ........making payments easier for the customers