Customer Information l FAQ's   HOME     1.How do I Register for a New Customer Service Connection ? 2.How do I increase my Connected Load ? 3.How do I convert a Single Phase Connection to a Three Phase Connection ? 4.What is the procedure for Shifting/ Installations of Poles and Lines ? 5.What is the procedure for Transfer of Electrical Power Supply Connection ? 6.What is the procedure for Change of Category Power Supply Connection ? 7.How do I reduce/ enhance Contracted Load/ Demand ? 8.What is the procedure for for installing a Sub Meter ? 9.What is the procedure for Reconnection of Electrical Power Supply ? 10.What is the procedure for Request for bill payment in Installments ? 11.What is the procedure for for rectifying Burnt/Struck up or Defective Meters? 12.I have received a wrong statement of bills. What should I do ? 13.How do I report Interruption/ Failure of Power Supply ? 14.How do I report Frequent Unscheduled Load Shedding ? 15.How do I report Frequent Voltage Fluctuation ? 16.How do I report Flickering of Lights ? 17.How do I report Street Lighting Complaints ? 18.What is the procedure for replacement of failed transformers ? 1.How do I Register for a New Customer Service Connection ? Registration for a new service: Approach the local section office and obtain the printed application form free of    cost. Register the application by paying application fee   Domestic and Agricultural                                           Other LT Categories       HT Services     Enclose: a)    Ownership document for building / house b)    Village assistant certificate for agricultural connection. Before Release of Supply a)    Panchayat / Municipal approval; N. O. C from pollution control department, DM & HO and Inspector of Factories. N. O. C from civil supplies department for rice mills and license / permission from concerned department for Industrial connection. b)    Electrical Inspector approval for Cinema Theatres and all HT services 2.How do I increase my Connected Load ? Conversion of supply from single phase to three phase Register the application in the concerned section office by paying required application fee. Minimum load required for conversion. Domestic     :    3 kV Commercial :    5 kV Development Charges and Service Line Charges to be paid as per rules. DEO Charges: Domestic      :    Rs 1000/- per kW Non Domestic:   Rs 2000/- per kW Service Line Charges:                                Depends on the work involved (comparable to cost of extension of line). 3.How do I convert a Single Phase Connection to a Three Phase Connection ? Conversion from Single phase to Three  Phase Representation to be given in the section office. Revised agreement and revised test report to be signed, mentioning the revised loads. Arrears of current consumption charges to be paid if any to be cleared. 4.What is the procedure for Shifting/ Installations of Poles and Lines ? TOP Shifting of Installation / Poles / Lines Representation to be given in the Section Office. Consent letter for advance payment of shifting charges to be enclosed. Ownership document at new location to be produced. No objection letter from Panchayat / Municipality to be produced. Arrears of electricity charges if any to be cleared. There shall not be any appeals / disputes filed by the customer pending. Shifting charges to be paid shall include cost of actual estimate plus twenty five percent towards supervision charges.   5.What is the procedure for Transfer of Electrical Power Supply Connection ? Name Transfer Application to be given in the section office New customer has to sign the revised agreement and test report. Old and new customers have to sign the declaration on stamped paper. There shall not be any arrears to be paid to the APTRANSCO / DISCOM. There shall not be any theft / malpractice / criminal proceedings pending on this service. Proof of transfer of ownership to be produced. 6.What is the procedure for Change of Category Power Supply Connection ? Change of Category Application to be given in the section office. Revised agreement and test report to be signed. Additional consumption deposit to be paid if it attracts higher tariff. Additional development charges, if any to be paid as per rules. 7.How do I reduce/ enhance Contracted Load/ Demand ? TOP Reduction / Enhancement of contracted load / demand Application to be given in the section in respect of LT services. Application to be given to the Divisional Engineer in respect of HT services. New agreement and revised test reports to be signed, after receipt of sanction from competent authority. Additional consumption deposits, service line charges and development charges to be paid as per rules. In case of HT services electrical inspector approval to be produced before release of additional load. 8.What is the procedure for for installing a Sub Meter ? Installation of sub meter should   be got done through private licensed electrical contractor. 9.What is the procedure for Reconnection of Electrical Power Supply ? Reconnection of Power Supply Enter the details at Fuse Off Call Center enclosing reconnection order / permanent receipt. 10.What is the procedure for Request for bill payment in Installments ? Request for Installment Request application to be given to the A A O / ERO in respect of LT services. Application to be given to FA & C C A (RE) AP Transco in case of HT services. Additional charges to be paid is 42% per annum on the installment amount (18% additional charges due to belated payment plus interest at 24% per annum). 11.What is the procedure for for rectifying Burnt/Struck up or Defective Meters? TOP Meter creeping / Burnt / Struck up / Suspected defective Application to be given in section office for all LT services Application to be given to Divisional Engineer for all HT services Meter testing charges to be paid by the customer in advance for suspected defective meters. For single phase meters        For three phase meters     For demand / special meters     For HT meters     If the meter is proved to be defective during testing, the amount paid towards testing charges will be credited to the customer account. 12.I have received a wrong statement of bills. What should I do ? Discrepancy in Bills To be reported to the section officer of that area in case of LT services along with the present reading and latest payment details. In case of HT services to be reported to concerned Senior Accounts Officer of the circle and Divisional Engineer. 13.How do I report Interruption/ Failure of Power Supply ? Interruption / Failure of Power Supply All complaints regarding interruption or failure of power supply should  be reported to Fuse Off Call Centers or Customer Relation Management Center / Units (CRM). 14.How do I report Frequent Unscheduled Load Shedding ? TOP Frequent Unscheduled Load Shedding     To be reported to concerned Divisional Engineer (Operation). 15.How do I report Frequent Voltage Fluctuation ? 16.How do I report Flickering of Lights ? 17.How do I report Street Lighting Complaints ? 18.What is the procedure for replacement of failed transformers ?